Refund Policy
At Silwish and Baba Shyam Giri Jewels, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below.
1. Eligibility for Refunds
You may request a refund if:
- The product is damaged or defective upon arrival.
- The wrong item was sent to you.
- The item does not match the description on our website.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at silwishjewels@gmail.com within [X] days of receiving your order.
- Provide your order number and a brief description of the issue.
- We will guide you through the return process and provide you with a return shipping label if applicable.
3. Return Shipping Costs
- If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.
- If you are returning an item for any other reason, you will be responsible for the return shipping costs.
4. Refund Processing Time
Once we receive the returned item, we will inspect it and notify you of the refund status. If approved, your refund will be processed to your original payment method within [X] business days.
5. Exclusions
- Customized or personalized items are not eligible for a refund unless they are defective.
- Items returned after the [X]-day return window may not be eligible for a refund.
6. Contact Us
For any questions regarding our refund policy, please contact us:
Email: silwishjewels@gmail.com
Phone: +91 9560299595