Privacy Policy
Introduction
This Privacy Policy describes how Silwish and its affiliates (collectively referred to as “Silwish, we, our, us”) and Baba Shyam Giri Jewels collect, use, share, protect, or otherwise process your information/personal data through our website https://silwish.com (hereinafter referred to as “Platform”). Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions. You also agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. This includes but is not limited to personal data/information provided to us during sign-up, registration, or using our Platform, such as your name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address. Sensitive personal data may be collected with your consent, such as your bank account, credit/debit card information, or biometric information.
You always have the option not to provide information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide. We also collect information related to your transactions on the Platform or third-party business partner platforms.
Usage of Information
We use personal data to provide the services you request. To the extent we use your personal data for marketing, we will provide the option to opt-out of such uses. We also use your personal data for customer experience enhancement, dispute resolution, fraud prevention, troubleshooting, and to inform you about offers, products, and updates.
Your access to certain products/services may be affected if you do not provide necessary permissions.
Sharing of Information
We may share your personal data within our group entities, corporate affiliates, and third parties such as sellers, business partners, logistics providers, and payment service providers to offer you our services. We may also share your data with government or law enforcement agencies as required by law.
We may disclose personal data for marketing purposes or to enforce our terms and conditions, prevent fraud, or protect the safety of our users.
Security Precautions
We take reasonable security measures to protect your personal data from unauthorized access or misuse. We adhere to strict security guidelines when storing or transmitting data. However, data transmission over the internet cannot be guaranteed to be completely secure. Users are responsible for securing their login and password records.
Data Deletion and Retention
You can delete your account by visiting your profile on the Platform, which will result in the deletion of all related information. However, we may retain your data for legitimate purposes such as fraud prevention or pending grievances. We will retain your data only as long as necessary for the purposes for which it was collected or as required by law.
Your Rights
You may access, rectify, and update your personal data directly through the Platform’s functionalities.
Consent
By using our Platform or providing your information, you consent to the collection, use, storage, and processing of your data in accordance with this Privacy Policy. If you provide us with data about other individuals, you represent that you have their consent to share their data with us.
You may withdraw your consent by contacting our Grievance Officer. However, please note that the withdrawal of consent will not apply retrospectively.
Changes to this Privacy Policy
We may update this Privacy Policy periodically. Please check for updates. We will notify you of significant changes in the manner required by applicable law.
Grievance Officer
Name of Officer:
Designation:
Company Name: Silwish / Baba Shyam Giri Jewels
Address: C-9/34, Yamuna Vihar, Delhi-110053, India
Contact Details: Phone: +91 9560299595 (Monday – Friday, 9:00 AM – 6:00 PM)